Meet the Needs of the Social Customer: Take an Integrated Approach to...
Nikhil Govindaraj Moxie Software has announced key social media and mobile capabilities to its Spaces by Moxie product suite that was focused on enhancing its customer service application, Customer...
View ArticleWhat’s Coming up on the Horizon for Enterprise Social Software?
Nikhil Govindaraj For many, social enterprise software is a fairly new technology; however, its fast market adoption requires that the latest technologies and features be incorporated to meet users’...
View ArticleDifferentiate your Business by Delivering a Customer Experience that Matters
Nikhil Govindaraj We live in an increasingly commoditized world and the only way to truly differentiate a company from the competition is by delivering an outstanding customer experience. But how can...
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Is Knowledge Management Making a Come Back?
Nikhil Govindaraj As enterprises become more collaborative and thrive to better connect their internal (employees) and external (partners and customers) worlds, a well-established technology is back in...
View Article“To be, or Not to be, [in the Office] That Is the Question.” Should Work from...
Nikhil Govindaraj Borrowing one of the best-known lines from Hamlet’s greatest soliloquy seems appropriate this week. Much has been said in the past 48 hours about Yahoo placing a ban on its work from...
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